Service Operations Management: Improving Service Delivery (4th Edition)

Type

Book

Authors

Robert Johnston

Graham Clark

Michael Shulver

ISBN 10

0273740482

ISBN 13

9780273740483

Tags

Management, Customer Relations

Description

This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers. - from Amzon

Number of Copies